Network Technician, AWS Infra Delivery Ops(ID)

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Network Technician, you will be closely working with our internal customers, vendors and other regional colleagues. You will be an ideal candidate if you are autonomous, detail oriented with strong written and verbal communication skills as well as being competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity. The desire and ability to work in an ambiguous, collaborative environment is essential for success.

This role will provide you with high levels of autonomy to drive the stability and sustainability of our next-generation networks and to assist in the delivery of network scaling projects.

Key job responsibilities
- Leading and managing of multiple network scaling projects and priorities
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaboration with Network Engineering & Network Technical Project Manager team to ensure fast and smooth deployment of network scaling projects
- Manage vendors and suppliers conversations and for prompt delivery to ensure a project is never delayed due to materials
- Troubleshooting physical cabling infrastructure connectivity issues, including patch panels and patch cords using testing equipment
- Specifying Space Power, Cooling requirements for new network racks
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
- Comply with change management policies and guidelines for project activities
- Lead or contribute to process improvement initiatives
- Adhere to safety and security standards for all tasks

A day in the life
A normal day involves working inside a data center installing network equipment and cables, managing vendors, and coordinating with Network Engineers and Technical Program Managers. You will be responsible for running multiple networking projects at the same time.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 2+ years of computer networking experience
- Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
- Knowledge of IT system hardware and network concepts- Experience working in a colocation data center facility
- Knowledge of cloud computing technologies
- Knowledge of IT best practice framework, project management methodologies and ticketing systems

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.