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Plaid

Technical Support Engineer

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United States

2 months ago
👀 53 views
📥 6 clicked apply

Job Description

$87,480 - $110,160
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Today, Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.  In this role, you will interface with customers via Zendesk tickets, troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution and work on projects with other TSE’s to improve internal and external processes. This role is open to candidates located in the Eastern or Central Time Zone.
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