With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Asia Technical Services organization is responsible for landing Customer Support priorities including being the local incident commander for large-scale events and high-impact outages, driving in region quality requirements, deliver incident management, and assessing regional support needs. In addition, we deliver on Global Customer Success priorities including landing customer success plays in region, orchestrating the MACC end-to-end experiences, driving usage end-to-end experience and performance, scaling best practices through regional partners, and accelerating Get Well Plans in partnership with CSS.
We are seeking our next Chief of Staff, reporting to the Corporate Vice President of Asia Technical Services, to support our organization and enrich our team culture.
This role requires a balance of strategic thinking and operational execution. Key attributes include team collaboration, influencing senior leaders, broad business acumen, sound decision-making, and a strong drive to get things done. The ideal candidate is resourceful, self-driven, and excels in a fast-paced environment, leading by example with sound business judgment and problem-solving skills. Respect, integrity, discretion with confidential information, and professionalism are critical.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
