Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as
Business.com and
BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
If you are currently an active Centerfield employee, please visit our
internal jobs board to submit your application.
Job Summary:We are seeking a leader with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leader has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. The incumbent must have a personal passion for the development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.
Duties & Responsibilities: •Responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services.•Ensure team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.•Coach and develop employees by making business driven decisions utilizing customer focused as a primary driver.
Required Skills, Abilities & Knowledge: •Must have proven ability to drive results and ensure employee engagement and development. The ideal candidate must possess a fun-nature, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.•Strong presentation, organizational, and communication (verbal and written) skills•Minimum of one (1) year prior sales leadership/supervisory experience•Prior contact center experience, preferably in an inbound and/or sales setting•Ability to understand, implement, and enforce policies and procedures•Be an outstanding team player and ability to work well under pressure
