Desktop Analyst

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in various liquid asset classes worldwide. The company uses a technology and data-driven approach to investing. By combining data, research, technology, and trading expertise, QRT adopts a collaborative mindset to address complex challenges. The company's culture of innovation aims to achieve high-quality returns for investors. 

Your Future Role at QRT: 
As an End User Computing Analyst you will join QRT’s Global Infrastructure Team, responsible for the design, management, and support of Windows desktop environments and collaboration technologies. You will play a key role in delivering seamless end-user experiences across virtual machines, desktops, Microsoft 365, Teams, Surface Hubs, and AV solutions, enabling core business functions such as research, trading, and data processing. 

• Configure and support Windows 10 and Windows 11 desktop environments, ensuring high performance, security, and reliability. 

• Manage and maintain the EUC technology ecosystem. 

• Configure and support automated Windows 11 builds, including integration with Autopilot, Intune, policy management, and scripting frameworks. 

• Support and administer Microsoft Teams, including Teams Rooms, chat, meetings, and calling functionalities. 

• Develop and maintain PowerShell scripts to automate tasks and optimize configurations. 

• Configure and manage Microsoft Intune for device policies, software deployment, and compliance. 

• Deploy and support Surface Hubs, integrating them with Microsoft Teams and Microsoft 365 environments. 

• Support Citrix DaaS and VMware ESXi platforms for VDI deployments. 

• Manage Active Directory, Group Policy Objects (GPOs), and Entra ID to enforce security and configuration policies. 

• Provide 2nd- and 3rd-line support for Windows desktop-related incidents and collaborate with IT teams on escalations. 

• Troubleshoot and maintain Teams Rooms systems (Crestron, Poly, Logitech, Yealink) for high-quality virtual meetings. 

• Support and maintain AV solutions, including video walls, digital signage, and interactive kiosks across office and meeting spaces. 

• Manage software updates, security patches, and compliance via Intune and other patching platforms. 

• Implement and monitor endpoint security using Microsoft Defender, BitLocker, and Intune compliance policies. 

• Troubleshoot networking, printing, and application issues affecting end-user devices. 

• Oversee the hardware lifecycle, ensuring efficient deployment, upgrade, and decommissioning of devices. 

• Collaborate with external vendors for procurement, installation, and maintenance of communication and AV hardware. 

• Research, evaluate, and implement new desktop technologies to enhance productivity, security, and operational efficiency. 

• Deliver training sessions and workshops on Microsoft Teams, Surface Hubs, AV equipment, and Microsoft 365 applications. 

Your present skillset: 

• Extensive experience in End User Computing environments. 

• Proven expertise in managing Windows 10 and Windows 11 within corporate environments. 

• Advanced skills in Windows build processes, including Zero Touch deployments, Autopilot integrations, and standard imaging with MECM/SCCM. 

• Expert-level proficiency with Microsoft Intune and Entra ID. 

• Strong PowerShell scripting skills for automation and desktop configuration management. 

• Good knowledge of Citrix DaaS and/or other VDI solutions. 

• Deep expertise in Microsoft 365 and Teams administration, troubleshooting, and configuration. 

• Experience with Slack, Zoom Meetings, and Zoom Events. 

• Hands-on experience with Teams Rooms, Surface Hubs, and conferencing solutions (Crestron, Poly, Logitech, Yealink). 

• Proficiency in Windows Update and patch management processes, including security hardening. 

• Familiarity with endpoint security platforms such as Microsoft Defender and device monitoring tools. 

• Strong troubleshooting capabilities across hardware, software, networking, and operating systems. 

• Experience with software deployment and IT asset management processes. 

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance