Technical Program Manager, WWOS Video Infrastructure

Would you like to help drive infrastructure and engineering development for one of the largest security video systems in the world? The Global Security Operations Video Infrastructure team is seeking an experienced Technical Program Manager to further expand, secure, and accelerate the next generation of video infrastructure automation at Amazon.

The Video Infrastructure team's mission is to build, deploy, and support AWS-based tools for installing and configuring third-party Video Management System (VMS) software used at Amazon Operations sites. We are looking for a Technical Program Manager with a strong background in networking, server and systems engineering, cloud computing, and software development best practices. This role will require working with technical and non-technical stakeholders, coordinating the work of multi-disciplinary project teams, documenting product requirements, providing detailed project updates to leaders and customers, and providing reporting on all aspects of the Amazon video systems infrastructure.

Key job responsibilities
- Establish credibility and maintain strong working relationships with groups involved in video infrastructure including: Program Managers and Developers on peer teams, Loss Prevention, Operations IT Services, InfoSec, and others
- Identify functional and technical requirements for team products by collecting inputs from business, physical security, and technical teams.
- Develop thorough knowledge of the technical capabilities of the Amazon Operations video systems and the operations processes used to support them
- Work across teams to drive, manage and track long-term projects
- Provide consistent, executive-level reporting on project status and outcomes
- Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints
- Organize and help drive the work of the engineering team through Agile development and project delivery best practices


A day in the life
Our team develops tools using AWS services to deploy, configure, and manage our global fleet of Video Management System (VMS) servers. We use Agile Scrum to track our project work, conducting biweekly sprint planning meetings and 3 standup meetings a week to coordinate efforts. We work closely with our internal stakeholders in both IT and Loss Prevention. Typical project work includes creating tools using AWS Systems Manager, S3, Lambda Functions, DynamoDB, and other AWS services for deploying and configuring the VMS fleet. Typical operations work includes providing escalation support for anything that the front-line support teams require assistance with.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re
passionate about this role and want to make an impact on a global scale, please apply!

About the team
The Video Management System (VMS) is a critical tool for ensuring the safety of Amazon associates and the security of our facilities. Our team's vision is to make sure the VMS infrastructure is easy to deploy, configured the same way at each site, highly available, and used to its full potential. We're a small, collaborative engineering team who overlap in responsibilities and project work. Plan to spend time working will teammates on building and supporting new tools for making our vision a reality, and on coordinating closely with stakeholders to ensure their needs are met by our team and infrastructure.- 5+ years of technical product or program management experience
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 2+ years software development or systems engineering experience- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- Experience owning/driving roadmap strategy and definition

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.