Operations Manager, Worldwide Operations

Do you have a pioneering spirit? Do you enjoy breaking down and solving complex problems for the benefit of a rapidly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong track record of achieving results. This person will be responsible for creating and executing a worldwide supply chain strategy by working closely with our retail and operations partners across the globe to effectively manage volume flows and capacity for our fulfillment centers and delivery stations. The role requires a strong emphasis on diving deep, maintaining a bias for action, and demonstrating ownership.

As an Operations Manager, you will have the opportunity to lead either an inbound operation, outbound operation, or a functional process during a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible. One of your primary responsibilities will be motivating, mentoring, and coaching your team to become the best leaders they can be.

Key job responsibilities
• Support all safety programs and ensure compliance to maintain a safe work environment for all associates and managers

• Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates while embodying Amazon's Leadership Principles

• Serve as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes

• Execute daily capacity planning to ensure site success

• Create, communicate, and maintain quality control policies and standard work procedures for Area Managers and associates

• Proactively identify and lead process improvement initiatives using Lean tools to enhance customer satisfaction

• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor

• Evaluate performance objectives and metrics to determine inbound and outbound productivity requirements to meet customer expectations for timing, accuracy, and quality- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 3+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Minimum 2 years of strong operations management experience.
- Minimum 5 years of operations management experience in manufacturing, production, distribution, or related industries.
- Proficiency in data analysis.
- Advanced Microsoft Excel skills
- Fluency in both Spanish and English- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.