Sr. Operations Manager, Worldwide Operations

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center.

As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.


Strategic Responsibilities & Deliverables:
· Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
· Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
· Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
· Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
· Establishes objectives and metrics for safety, quality, productivity, and customer experience
· Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
· Mentors and develops leaders and staff
· Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
· Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives




Key job responsibilities
•Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
•Responsible for providing strategic level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
•Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
•Effectively leverages Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
•Establishes objectives and metrics for safety, quality, productivity, and customer experience. · Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable. •Mentors and develops leaders and staff. •Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
•Works closely with support staff (HR, Finance, •Maintenance Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.

About the team
Please review the Field Ops Transfer Policy to ensure you are eligible to apply for this role. https://inside.hr.amazon.dev/us/en/employment/policies-global/l4-l7-field-ops-transfer.html• A completed Bachelor’s Degree
• +8 Years Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
• Experience with performance metrics, process improvement, and Lean methodologies
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Fluency in Spanish and English

• Degree in Engineering, Operations, or related technical field; MBA or Master's degree preferred

• Ability to handle changing priorities and use good judgment in stressful situations

• Interest in long-term career development through assignments in multiple FCs across the nation

• Prior leadership development training or participation

• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100 employees

• Demonstrated ability to successfully develop others into higher levels of leadership in an organization


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.