Service Engineer

 

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

•Utilize Fluence Operating Software tools (HMI/DAS) to troubleshoot / repair device and network malfunctions

•Utilize advanced Fluence technical support resources when needed

•Demonstrate and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan

•Work closely with customers to ensure timely, professional and effective response to customer service needs

•Support customer training during commissioning and as needed

•Provide onsite diagnostic, troubleshooting and hands-on technical support

•Assist Support Services Manager in active management of 3rd party service contractors.

•Lead Quality Control activities of completed work per Quality Plan.

•Facilitate and participate in formal maintenance management of ES sites through CMMS tool.

•Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking

•Successfully work with internal peers including: 24/7 Operations, Performance Analyst, Deployment and Product Development teams

•Other duties as assigned

•Bachelors’ degree Electrical Engineering or equivalent preferred, combination of experience and 2-year technical certificate accepted

•5 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier)

•Bilingual in Spanish and English

•Strong work ethic and self-starter / driven personality

•Strong communicator (written and verbal)

•Must possess strong customer service mindset and a desire to take on tough and challenging projects

•Ability to on project site up to 75% of time, as service work is needed

•Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)

•Previous experience with SAP or CMMS preferred