Director of Operational Risk Oversight

About the team + role

Enterprise Risk at Robinhood is assisting the company’s Risk Committee of the Company Board with protecting assets, reputation, and sustainability of the organization. Enterprise Risk provides independent, objective, reliable, valued and timely assurance regarding the effectiveness of governance, risk management, and internal controls that address current and emerging risks to help strengthen the internal controls ecosystem.

As Operational Risk Governance and Oversight Director you will be responsible for identifying and monitoring risks associated with process and technology operations at Robinhood.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Partner closely with Front line business and risk teams to provide oversight and governance over execution risk, transaction risks, operational and technology risks for both, US and International entities. 
• Perform focused deep dives (as needed) on high priority operational areas:
• Customer/product impact
• People risk
• Technology risk
• Security and privacy risks
• Business disruptions and system outages (including business continuity events)
• Internal/external fraud risks
• Financial risks
• Third party and vendor risks
• Other emerging operational risks
• Oversight of external events, incidents/ events and root cause analysis that may impact operational risk 
• Establish and evaluate risk appetite program for top risk areas at the enterprise level, including: 
• Key risk indicators/risk metrics
• Risk appetite statements
• Facilitate risk tolerance discussions and metric breaches 
• Support risk monitoring & oversight
• Participate in ERM working group
• Participate in Front Line committee meetings for risk oversight
• Participate in strategic planning for ERM
• Support risk reporting
• Board, executive dashboard and reporting
• Operational loss summary
• Risk metrics risk appetite breach reporting
• Support model risk governance - with operational use cases and scenarios to facilitate risk stress testing
• Support the growth of the risk program in conjunction with the growth of the company

What you bring

• A minimum of 14 years of experience in working in risk management 
• Expertise in operational risk management in financial markets, including Brokerage and Crypto
• Experience working with financial industry regulators
• Experience with anti-fraud practices, internal/online-fraud scenarios
• Strong expertise in how technical and cyber security impacts and supports operations
• Strong understanding of Internal Audit practices and ability to understand how to maintain independence in ERM
• Ability to build strong relationships and influence stakeholders in both technical and non-technical space; ability to explain complex concepts for various audiences, and have superior written and oral communication skills
• Strong communication skills and ability to work with executive leadership 
• Ability to work and thrive in a fast-paced environment with bias to action and driving results

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.