Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We’re looking for a Senior Security Operations Specialist to join our team! You will play a critical role in both Ada's operational security and product security by leveraging your deep understanding of security principles, practices, and cutting-edge technologies.
Working closely with the Manager of Security Operations, your primary responsibility will be leading a large portion of day to day security operations. You will act as both an operator and administrator for key security systems, ensuring robust visibility and management of various security functions such as IDS, EDR, MDR, TPRM, SAST/DAST, SSPM, etc. On some days this will involve responding to alerts, using your expertise to prioritize those that require urgency, and working with relevant teams to address true positives. On other days you might spend your time optimizing these tools to reduce false positives or further their efficiency.
Additionally, you will act as a key contributor to security-related projects such as exploring new tools, re-architecting deployments, coordinating external penetration testing, implementing procedures to enhance our security posture. You will also provide technical security guidance during product development, participate in regular vulnerability scans, and collaborate with stakeholders to address potential weaknesses. As a security champion, you will advocate for best practices, empower teams to prioritize security, and play a key role in fostering a culture of security within Ada.
The expected salary range for this position is $110,000 to $150,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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