Our Role

We’re looking for a Solutions Consultant II to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization. In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product. Please note this position is based in Toronto, ON. 

About You

• 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience.
• 1+ years of experience in a customer relationship building role, such as Customer Success Manager
• Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
• Proven track record of developing and managing relationships with senior-level stakeholders will be required to maintain and develop technical champions across the table.Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
• Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment.
• Generative AI implementation experience will be considered a strong asset.

Outcomes

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
• Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers' existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new business. 
• Support customers through their implementation and going live with our product.
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is $105,000 to $140,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Please note this position is based in Toronto, Ontario.

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