Director of Product Operations

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Director of R&D Operations 

Why We Have This Role

• In this highly visible role, you will help ensure that our product teams can move faster and more efficiently, while also maintaining the high-quality standards that Qualtrics is known for.
• You’ll lead the efforts to enhance our product operations infrastructure and tools, enabling our product teams to focus on what matters most—creating exceptional products that delight our customers.
• You will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics
• You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works. 

How You’ll Find Success

As our Product Operations Leader, you will play a key role in optimizing and scaling our product development processes, helping to accelerate the delivery of impactful products that directly enhance customer and employee experiences.

You'll work closely with:

• product managers
• engineers, and cross-functional teams
• you’ll focus on operationalizing best practices
• driving alignment
•  ensuring smooth execution across the product lifecycle.

How You’ll Grow

• Team Development & Leadership Build and mentor a team of product operations professionals, empowering them to take ownership of initiatives and contribute to the broader success of the product organization. Foster a collaborative, results-driven culture within the product operations team, ensuring that the team is aligned with company values and product goals.
• Leverage Qualtrics' rich data platform to define, track, and measure key product performance metrics, identifying trends and areas for improvement.
• Work with product analytics teams to transform data insights into actionable recommendations that guide product strategy and operational improvements.
• Provide visibility into product performance to key stakeholders, enabling informed decision-making and rapid iteration.
• Enhance strategic thinking and decision-making capabilities through data-driven initiatives.
• Build a network with senior stakeholders and industry leaders, expanding professional connections.
• Participate in high-level strategic discussions, influencing the company’s overall direction.
• Contribute to setting company-wide goals, gaining a holistic understanding of business operations

Things You’ll Do 

• Product Operations Strategy & Leadership: Develop and lead the product operations strategy for Qualtrics, ensuring alignment with our broader company mission and objectives. Optimize our product management processes, from idea generation and roadmapping to prioritization and delivery, while aligning all stakeholders around clear, data-driven goals. Lead initiatives to scale and enhance our product operations across all product lines, ensuring consistency and efficiency as we grow.
• Cross-Functional Collaboration & Execution: Facilitate communication across departments to ensure alignment and clarity around goals, timelines, and deliverables. Collaborate with product managers to establish clear priorities, timelines, and success metrics for product initiatives.
• Process Optimization & Best Practices: Continuously improve product management processes, focusing on efficiency and speed without compromising quality or customer impact. Implement and maintain scalable frameworks and tools that enhance workflow efficiency, including sprint planning, roadmapping, and release management. Act as a process advocate, ensuring that best practices are adhered to and that continuous improvement becomes part of the product development culture.
• Key Program Management: Lead and manage strategic product programs, including Customer Advisory Boards (CABs), the Product Experience Program, and the Product Preview Program, ensuring these initiatives provide actionable insights and direct value to both our customers and internal teams. Facilitate regular CAB meetings and product preview sessions, gathering feedback that informs product roadmaps, enhances the customer experience, and drives customer loyalty. Collaborate with customer-facing teams (e.g., Customer Success, Sales, and Marketing) to ensure these programs are integrated into product strategies and are aligned with broader business objectives. Monitor and report on the effectiveness and impact of these programs, using customer feedback and program insights to drive continuous improvements and innovation in our products.

What We’re Looking For On Your Resume

• 10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company.
• Strong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.).
• Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams.
• Strong analytical skills, with experience using data to drive decisions and improve processes.
• Excellent communication skills, with the ability to influence and align cross-functional teams.
• Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail.
• Strong project management skills with an emphasis on driving results and meeting deadlines.
• Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights.
• Familiarity with Qualtrics’ products and platform is a plus, or a deep understanding of customer experience and employee experience management.
• Experience scaling product operations in a high-growth, global organization.
• Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.

What You Should Know About This Team

• Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
• Leads a cross-functional team (“pod”) to define product roadmaps, set priorities, and allocate investments for EX product initiatives.
• Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy, shaping the future direction of the EX offerings.
• Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement

Our Team’s Favorite Perks and Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.