UX Designer II - xFlow

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

The Role

UX Designer II - xFlow

Why We Have This Role

Customers can make experience management part of their organization’s muscle memory with xFlow, our automated action engine that takes the power of the XM platform and uses it to drive action in every corner of the organization. We are looking for a UX Designer in Mexico City to join our passionate group of builders. Our leaders and customers expect and encourage us to push the boundaries of what an enterprise product could be, envisioning across all platforms to directly impact the product roadmap and our customer’s goals. 

How You’ll Find Success

• Your product UX design vision sees 1-2 years into the future and evolves by listening to customers and ideating groundbreaking solutions. 
• You identify and surface UX issues and opportunities ensuring that they are closed out. Leading collaboration across software development, product management, and product marketing you create fluid, intuitive user experiences that scale seamlessly across desktop, and mobile applications and push into paradigms such as voice. 
• Working as a UX Designer in a Platform as a Service (PaaS) environment requires a blend of traditional UX skills along with a deep understanding of the platform's architecture, users, and their needs.

How You’ll Grow

• Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilising cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.
• Develop a new standard in how core design patterns are shared and documented ensuring that engineers around the globe can seamlessly tap into the patterns allowing them to independently build with confidence.
• Spend time with a customer learning from them what would make Qualtrics integrate into their workflow and improve the quality of their work.
• Showcasing technical acumen and being able to grasp technical concepts early on will be beneficial.

Things You’ll Do

• Create detailed wireframes and designs that make our products easier for customers to use
• Work closely with Engineering and Product teams to plan future improvements
• Join UX team meetings to give and receive feedback, and help mentor junior designers
• Use research data to suggest and implement design improvements that benefit our customers
• Keep up with modern design trends to make our products more user-friendly and competitive
• Work on core features for the xFlow platform such as modernizing our workflow editor, designing new workflow building blocks to meet a variety of industry use cases, and setting vision for workflow management at scale across our product.

What We’re Looking For On Your Resume

• 3-5 years as a product designer, UX designer, information architect, or interaction designer.
• Bachelor's degree in design, human-computer interaction (HCI), or related fields such as Computer Science. 
• Have designed, shipped and maintained multiple products and features with an online portfolio that showcases this work and your process.
• Experience working with cross-functional partners on teams including product managers, engineers, researchers, data scientists, and product marketing managers.
• Ability to work cross-functionally and influence stakeholders with excellent written and verbal communication skills.
• Experience designing complex systems and tools, designing with an ecosystem, designing code and low-code tools, data (extract, transform, and load) processes, etc. 
• Experience working with engineering and other technical partners to ensure that the user experience aligns with the platform's capabilities.
• Knowledge of web accessibility principles and experience in building for accessibility.
• Proficiency in Figma, experience using other design tools is a plus.
• Working knowledge of Github and Jira is highly preferred.

What You Should Know About This Team

You’ll be joining the UX team which is composed of UX designers/product designers, content designers, and UX researchers, and part of the overall Product, UX, and Engineering org at Qualtrics. We have individuals working across the United States, Mexico City, Dublin, and Krakow. Your closest PM and Eng partners on xFlow operate from our Seattle, Provo, and Mexico city offices.

Our Team’s Favorite Perks and Benefits

• Medical, Dental, and Vision coverages
• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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