Engineering Manager - PaaS

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Qualtrics is seeking a Software Engineering Manager to join our growing PaaS Engineering team in our Mexico City office. As part of our efforts to expand our engineering capabilities, this new headcount is crucial for supporting the increasing demand for our platform-as-a-service solutions.

• Build trusted relationships through effective communication with customers and team members.
• Exhibit a strong level of curiosity and eagerness to learn.
• Demonstrate initiative and resourcefulness in problem-solving.
• Collaborate effectively with managers and cross-functional teams.
• Approach challenges with an analytical mindset, striving for effective solutions.
• Provide mentorship and professional development opportunities to your team.
• Foster a collaborative environment that encourages innovation and accountability.

• Support the continued growth of the Qualtrics XM customer base by building and leading a team of talented and passionate software development engineers based in Mexico.
• Leverage your experience in the full spectrum of activities involved in building and scaling product teams.
• Focus on developing our Mexico expansion into an engineering hub.
• Take on a zero to one leadership role, interacting across Qualtrics product engineering leadership.
• Act as a site owner to drive team and cultural fitness.

• Own the engineering roadmap for the product and work with stakeholders to build quarterly plans.
• Actively manage teams of employees—gathering and providing candid feedback, mentoring, and coaching individuals while delegating appropriately.
• Instill best practices for software development and documentation, ensuring designs meet requirements and deliver high-quality work on time.
• Drive planning meetings, collaborate with peers, prioritize features, and work with a sense of urgency to deliver value to customers.
• Guide your team in developing scalable and robust SaaS and PaaS products to solve complex business problems.
• Work directly with our global clients to provide solutions and ensure a great customer experience.
• Help grow the Mexico site and global team of software engineers, implementing hiring plans and career development strategies for the engineering team.

• Proven experience managing and coaching software developers, from graduate level to seasoned professionals.
• Proactive and able to deliver on initiatives you start; you have a proven record of driving results.
• Strong background in object-oriented design and development with languages such as Java, .NET, C#, Python, Ruby, or C++.
• Experience building, owning, and operating highly scalable and highly available internet-facing software services.
• Expertise in modern web development technologies (JavaScript, CSS, HTML, Ruby on Rails) and modern JavaScript frameworks (e.g., Angular, D3).
• Experience as a site leader or supporting large global teams.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 8+ years of experience as a software engineer and software engineering manager.

• We are a group of talented and passionate engineers dedicated to developing the Qualtrics Ecosystem, focusing on enhancing the developer experience for our partners and customers.
• The Ecosystem Engineering organization is committed to providing world-class developer tooling that enables the creation of business-critical solutions and extensions on the Qualtrics platform.
• Our engineers collaborate effectively to tackle complex problems, fostering a culture of innovation and technical expertise.
• The direct impact on customer success through our work is exceptionally fulfilling, offering valuable opportunities for rapid learning and career advancement.

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents. 
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more.