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About the job

As an Account Manager, you will be the main relationship owner with our strategic partner in Japan. You will work at the intersection of the business, customer success, operations, and data. This team owns a full service travel offering (selling flights, hotels, rental cars and packages) for our marquee B2B partner in Japan. A successful Account Manager for this team must be ambitious, highly competent, and excited to dig into product data, grow the partnership, and roll up their sleeves to deliver outcomes for our partner. This Account Manager must also be able to work extremely well within a traditional Japanese business culture.

This role operates across a much broader scope than a traditional Account Managers. As such, we would expect someone to join us that:

Can make decisions for the team with ambiguity/little direction; they will be the sole person responsible for ensuring our partnership is successful (and defining what that success looks like).Is able to use data/analysis to inform decision making and strategy; we’re going to want to run a lot of experiments, and we’re going to need someone who can put together clear business cases that illustrate and prioritize numerous opportunities.

Has the ability to influence a partner to make product and business decisions that benefit our business and our customers.

Has the ability and willingness to run analyses, solve for operational gaps and create material for our partner without relying on others.

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