Hopper
Manager, Service Operations (Back Office)
🌎
Manila, Philippines
22h ago
👀 1 views
📥 0 clicked apply
Job Description
Customer advocacy is at the heart of Customer Service. Hopper’s Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer happiness and reducing Hopper’s cost to serve customers. They will be the voice of Hopper within the 3rd party call center.
The Manager, Service Operations (Back Office) will be responsible for providing guidance and oversight. They will focus on the vendor’s success by assisting with workflows, KPIs, gap analysis and regulatory compliance. The successful candidate will be the voice of the Hopper agents and customers.
Popular Jobs
Latest Jobs
More Jobs at Hopper
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • QA Analyst - HTS, Capital One
- • QA Analyst - HTS, Capital One
- • QA Analyst - HTS, Capital One
- • Mobile Program Delivery Manager, HTS
- • Mobile Program Delivery Manager, HTS
- • Mobile Program Delivery Manager, HTS
- • Senior Product Manager, Capital One Travel Customer Experience
- • Senior Product Manager, Capital One Travel Customer Experience
- • Senior Product Manager, Capital One Travel Customer Experience
- • Sr Fullstack Software Engineer - HTS (Capital One) - 100% remote
- • Sr Fullstack Software Engineer - HTS (Capital One) - 100% remote
- • Sr Fullstack Software Engineer - HTS (Capital One) - 100% remote
- • Sr Front-end Engineer - HTS (Capital One) - 100% remote
- • Sr Front-end Engineer - HTS (Capital One) - 100% remote
- • Sr Front-end Engineer - HTS (Capital One) - 100% remote
- • Sr Back-end Software Engineer - HTS (Capital One) - 100% remote
- • Sr Back-end Software Engineer - HTS (Capital One) - 100% remote
- • Sr Back-end Software Engineer - HTS (Capital One) - 100% remote
- • Account Director - Middle East - Fintech Ancillaries
- • Account Director - Middle East - Fintech Ancillaries
- • Coordonnateur ou coordonnatrice des opérations publicitaires - Croissance / Annonces
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Advertising Operations Coordinator- Growth/Ads
- • Advertising Operations Coordinator- Growth/Ads
- • Advertising Operations Coordinator- Growth/Ads
- • Advertising Operations Coordinator- Growth/Ads
- • Director, Airline Partnerships (North America)
- • Director, Airline Partnerships (North America)
- • Director, Airline Partnerships (North America)
- • Director, Airline Partnerships (North America)
- • Senior Business Development Manager - Flights
- • Senior Business Development Manager - Flights
- • Manager, Service Operations (Back Office)
- • Sr Product Manager - HTS Korea
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Market Manager (Japan)
- • Strategy and Operations Manager - HTS Japan
- • Senior Business Development Manager - Flights
- • Senior Business Development Manager - Flights
Locations
Jobs by Title
- Software Engineer Jobs
- Product Manager Jobs
- Data Scientist Jobs
- Software Engineering Manager Jobs
- Technical Program Manager Jobs
- Solution Architect Jobs
- Security Analyst Jobs
- Information Technologist Jobs
- Program Manager Jobs
- Project Manager Jobs
- Data Science Manager Jobs
- Technical Writer Jobs
- Sales Engineer Jobs
- Product Designer Jobs
- Industrial Designer Jobs
- Fashion Designer Jobs
- Product Design Manager Jobs
- UX Researcher Jobs
- Graphic Designer Jobs
- Management Consultant Jobs