Hopper
Quality Insights Analyst - Service Optimization
🌎
Mexico-Remote
15h ago
👀 1 views
📥 0 clicked apply
Job Description
Remote
At Hopper, customer obsession is at the forefront of our operating philosophy and practices. As a result, we’re constantly in a cycle of learning and continuous improvement. Within the customer service organization, we believe the quality insights program to be a critical component to that end.
To help propel our quality assurance program to the next level, we’re looking to bring on a high performing, Hopper subject matter expert who excels with communication, coordination, stakeholder management, and is highly skilled in working with data. This Analyst will run day to day QA operations for our App sales channel and HTS partners; collaborating closely with our OSP quality teams.
Our current QA program consists of two core functions, COPC based audits, and DSAT scrubbing. This analyst will help further develop and deliver on a third core function, QA analysis. Working closely with Hopper service delivery and OSP quality teams we need to better convert QA signals and data into business intelligence that informs CS roadmaps and alerts the organization to performance opportunities such as product/service issues and app errors.
Popular Jobs
Latest Jobs
More Jobs at Hopper
- • Quality Insights Analyst - Service Optimization
- • Quality Insights Analyst - Service Optimization
- • Quality Insights Analyst - Service Optimization
- • Quality Insights Analyst - Service Optimization
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Senior Frontend Software Engineer - Checkout (100% remote)
- • Compliance Officer - Payments and HTS
- • Compliance Officer - Payments and HTS
- • Compliance Officer - Payments and HTS
- • Fraud Operations Analyst
- • Fraud Operations Analyst
- • Fraud Operations Analyst
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • Manager, Service Operations (Back Office)
- • VP of Finance - Controls & FinOps
- • VP of Finance - Controls & FinOps
- • VP of Finance - Controls & FinOps
- • Account Director - Middle East - Fintech Ancillaries
- • Account Director - Middle East - Fintech Ancillaries
- • Coordonnateur ou coordonnatrice des opérations publicitaires - Croissance / Annonces
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Principal Product Manager - HTS Media Services (100% remote)
- • Advertising Operations Manager Growth/Ads
- • Advertising Operations Manager Growth/Ads
- • Advertising Operations Manager - Growth/Ads
- • Advertising Operations Manager - Growth/ Ads
- • Manager, Service Operations (Back Office)
- • Sr Product Manager - HTS Korea
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Sr. Product Manager: Fintech / Disruption & Insurance
- • Market Manager (Japan)
- • Strategy and Operations Manager - HTS Japan
Locations
Jobs by Title
- Software Engineer Jobs
- Product Manager Jobs
- Data Scientist Jobs
- Software Engineering Manager Jobs
- Technical Program Manager Jobs
- Solution Architect Jobs
- Security Analyst Jobs
- Information Technologist Jobs
- Program Manager Jobs
- Project Manager Jobs
- Data Science Manager Jobs
- Technical Writer Jobs
- Sales Engineer Jobs
- Product Designer Jobs
- Industrial Designer Jobs
- Fashion Designer Jobs
- Product Design Manager Jobs
- UX Researcher Jobs
- Graphic Designer Jobs
- Management Consultant Jobs