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Hopper

Workforce Management Finance Manager

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Remote, South Korea

19h ago
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Job Description

Remote
We’re looking for a Customer Support Finance Analyst to join the Hopper Customer Service Vendor Management Operations team. In this role you will program manage and consult for all processes involving partner invoicing, in an Accounts Payable and Accounts Receivable capacity, working with stakeholders to ensure their accuracy, and making sure all are paid before the month is over.

The role encompasses three primary areas:Accounts Payable Processing: Hopper collaborates with a global network of Customer Support Vendors (BPOs) who submit monthly invoices requiring review and approval. The Analyst will extract data from various formats (spreadsheets, word documents, PDFs) with nonstandard formatting and generate comprehensive reports for different business units. Meticulous attention to detail and the ability to identify discrepancies are essential.
Accounts Receivable Allocation: Support costs are maintained in a dedicated general ledger and billed to various Hopper and HTS projects and partner companies. The Analyst will partner with Hopper finance to develop and implement defensible allocation strategies, collaborating closely with finance, workforce management, and senior leadership.
Customer Support Financial Consultant: Working under the guidance of CS leaders, the Analyst will serve as an external financial representative for Hopper and HTS. They will develop external financial models for BPO support, which will be utilized throughout the organization.
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