Hopper
Specialist, Operational Readiness (Flights)
🌎
Toronto
15h ago
👀 2 views
📥 0 clicked apply
Job Description
As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized.
You’ll work directly with product, revenue, operational, and service delivery leaders to gather requirements, coordinate necessary product testing, develop an implementation plan, and provide compelling programmatic feedback to drive continuous improvement. In addition to strong Hopper and OTA knowledge, this role requires strong leadership, analytical, stakeholder and project management skills.
Additionally, this role requires a deep understanding of how technical teams work and communicate.
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