Minimum qualifications:
- Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
- 2 years of experience working in Collections, O2C, Customer Service, or vendor management space.
Preferred qualifications:
- Experience with data extraction, analysis, and reporting.
- Ability to connect with relevant teams and colleagues seamlessly and proactively to solve problems and prioritize tasks.
- Ability to think through complex problems and trouble shoot through issues.
- Passion for operations excellence.
The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You'll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
- Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Google clients.
- Leverage understanding of customer needs, Google’s products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with Operations Management team and Collections process tower to surface operational feedback and address process gaps/issues.
- Advocate customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.
