Deputy
Director, Customer Success
🌎
London
1w ago
👀 8 views
📥 0 clicked apply
Job Description
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
The Role
The Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of our most valuable accounts by establishing and executing strategies to ensure our mid-market and Enterprise customers derive maximum value from our products/services. The ideal candidate will have a proven track record of building and scaling high-performing customer success teams, driving customer adoption and expansion, and fostering strong customer relationships. This role will report to the Global SVP of Customer Experience.
The scope of this role includes working closely with cross-functional stakeholders, including product, account management, professional services, and sales for mid-market and enterprise customers that require a highly proactive, relationship-driven approach.
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