Are you passionate about technology, engineering and operational excellence? Would you like to help Amazon customers meet their daily needs? If you answered yes, Amazon’s Worldwide Grocery Stores Tech (WWGST) organization is looking for a Technical Program Manager (TPM) like you.
At WWGST, we are solving a fundamental need for customers - food and nutrition. We serve millions of customers around the planet by making it easier to solve their grocery needs through multiple offerings that meet them where needed. Whether it’s online or in-person, multiple brands, or supporting omni-channel shopping missions, we want Amazon to be the go-to relationship.
In this role, you will drive key engineering initiatives for the Identity and Access Management team including the development and execution of excellence goals, operational planning, security fortification and technical readiness. Each of these areas are critical to ensure we can reliably serve our customers while continuing to innovate on our portfolio of solutions. You will work across the WWGST organization in partnership with tech teams and leadership to ensure we can deliver on this promise.
This is a unique opportunity for someone interested in working in an entrepreneurial environment to drive deliverables with visibility and impact. The successful candidate will possess a strong program management background, have demonstrated experience leading large programs, and have a well-rounded technical background.
As a Technical Program Manager, you will be responsible for delivering programs with medium complexity and/or those that have broad cross-organizational, global, or technology impact. Your work will focus on large product, process and engineering efforts that solve complex problems. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or technical strategy has not yet been defined.
You effectively partner with all levels of leadership. You are adept at building consensus. You are able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to leaders to help them understand the decisions they have to make and the options they have. You influence organizational priorities, system owners, business, and technology direction. You manage cross-functional communication to ensure all stakeholders are informed and needs aligned. You recognize when current programs are susceptible to prior failure patterns and actively steer leadership to avoid repeating these failures. You know when a design or solution requires additional technical guidance and seek their input. You show excellent judgment in driving executive-level escalations. You deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence. You amplify your impact by educating the TPM and engineering communities (within your organization as well as and more broadly) on program management best practices. You participate, sharing knowledge and collaborating with other TPMs, specifically attending and/or presenting at internal conferences.
Key job responsibilities
- Drive high priority, complex projects across many teams
- Work with business owners to define requirements
- Work with customers to understand their needs
- Communicate effectively across multiple stakeholders
- Collaborate with tech teams on technical design
- Help resolve blockers to program delivery
- Own the program execution and delivery process, including how to deliver iteratively, early and often.
About the team
WWGST's IAM team's objective is to unify identity and security and integrate that unity into data, applications, & technology building blocks. We deliver an architecture that supports seamless authentication, fine- grained authorization and adaptive access control supporting modern, legacy applications and data consumption requirements. We simplify the service by providing the right access, to the right people, at the right time, for the right reason, at the right cost. IAM team comprises of Development and Operations Engineering pillars working collaboratively to achieve the mission.- 5+ years of technical product or program management experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- 2+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bar raising ownership and the ability to see around corners and manage project risk- Experience in system design
- Experience developing and executing/delivering product and technical roadmaps
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
