Manager, Customer Success Group Operations

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

WalkMe is looking for a Manager, CSG Operations to join our growing Customer Success Group (CSG) Operations team. The CSG Operations team is the right hand of the Customer Success Group organization, comprising all our post-sales functions (CS, PS, Support, Renewals & CX). Reporting to the Sr. Director of CSG Operations, you'll promote operational integrity in the business and will be a forerunner in identifying trends, challenges, and opportunities. You will focus on delivering actionable insights and data driven solutions to optimize Support, Professional Services, Customer Success and Renewal processes. You will help guide our decisions with passion, data-driven analysis, and thoughtful recommendations. You'll work with a diverse cast in our CSG Ops organization to help guide the growth and performance of post sales functions within CSG.