US Business Development Manager (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

About Bókun: 

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. 

Role Overview:

We seek a motivated and experienced US Business Development Manager to manage key accounts and drive business growth across the main US regions. The ideal candidate will excel in account management, building relationships with high-value accounts, and identifying opportunities among emerging high-potential partners. This role combines strategic relationship management, business development, and operational insights to optimise client outcomes while expanding Bókun’s regional presence. 

Responsibilities: 

Key Account Management:

• Build, manage, and nurture relationships with existing high-value accounts across the region, ensuring retention and optimisation for growth. 

• Act as a trusted advisor for key stakeholders, providing tailored recommendations and identifying growth opportunities. 

• Monitor account performance, deliver regular insights and reports, and work proactively to solve challenges or identify opportunities. 

 

High-Potential Accounts & Business Development: 

• Identify and onboard high-potential new suppliers, including tour operators, activity providers, resellers, and OTAs. 

• Develop and execute strategic plans to unlock growth opportunities in emerging markets within the region. 

• Drive revenue growth through a mix of relationship management and new client acquisition. 

 

Market Insights and Strategy: 

• Conduct market analysis to identify trends, opportunities, and competitive insights across the main US regions.

• Collaborate with internal teams to develop marketing and sales strategies tailored to regional needs.

• Share insights and best practices with the global team, contributing to Bókun’s broader market expansion strategy. 

• Representation and Networking: 

• Represent Bókun at industry events, trade shows, and conferences across the US, showcasing our offerings and building connections with potential and existing partners. 

• Establish relationships with regional travel and tourism stakeholders to build Bókun’s visibility and reputation. 

Requirements: 

At least 5 years experience in account management, sales, or business development, ideally in the SaaS or travel and tourism industry. Proven ability to manage and grow high-value accounts while achieving sales targets. Excellent communication, negotiation, and interpersonal skills, with experience managing cross-cultural relationships. Deep understanding of the European travel and tourism market, including key players and emerging trends. 

Results-driven, with a strong focus on achieving revenue and growth goals. Self-motivated, independent, and able to work collaboratively with global teams. Comfortable with frequent travel across the US and occasionally Europe to meet internal and external stakeholders.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.