Senior Project Engineer, Global Services

The Role

We are seeking a Senior Project Engineer in the Global Services division with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. You will partner directly with the Global Services Manager and Territory Account Executives to service large and strategic customers within the Verkada footprint. In this role, you will directly interface with customers and partners on post-sales deployment project management, assisting with technical issues and providing expert-level configuration and training on Verkada Products. We need someone who will be highly motivated, able to learn quickly, and work independently while making an impact on the success of our Global deployments. 

Responsibilities

• Be the subject matter authority on the full Verkada suite of products and offerings and provide expert-level service to customers during the post-sales process
• Serve as the project management arm for customer accounts, ensuring successful deployments of Verkada products in the customer’s environment
• Magnify the value of Verkada products for customers through configuring and fine-tuning product features, use cases, and analytics; provide vendor-led training to customers
• Effectively serve as the technical voice to all levels of customer, from C-level executives to loss prevention managers and directors of IT
• Work directly with your Global Services Manager and Sales Account Executives to develop services strategies and workflows for the customer, as well as participate in cross-selling and up-selling opportunities
• Stay up to date on the security and IoT industries by attending and presenting at strategic conferences and providing thought leadership within the market
• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings
• Write white papers and knowledge base articles about Verkada Products, features, and integrations=

Requirements

• 7+ years of experience as a Sales Engineer, Technical Account Manager, or Professional Services Consultant with a proven track record of working with Fortune 500 companies
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security, or similar field 
• Ability to gain FedRAMP Compliance: Must be a U.S. Citizen or Permanent Resident (Green Card) 
• Strong background in Computer Networking: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, firewalls, and software systems
• Outstanding written & verbal communication skills to efficiently articulate technical matters with customers and partners
• Entrepreneurial and positive attitude with a strong desire to learn
• Ability to adapt to an ever evolving workplace and company
• Genuine excitement for software/hardware products, Cloud Security, and IoT devices
• Travel up to 25%-50% 

Preferred Qualifications

• Industry certifications such as AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+
• Experience working with Linux systems 
• Previous startup experience