Senior Engagement Manager

We are looking for a Senior Engagement Manager to join the growing Professional Services team at Kong. As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The Engagement Manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base.

As a primary professional services contact and ambassador for our customers (Developers, Architects, and C Suite), the Engagement Manager is a strategic long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the Engagement Manager will be working on defining new service offerings, evolving the delivery framework, driving account expansions along with building a world-class professional services team. This is an incredibly strategic role and requires someone with very strong thought leadership, organizational, and communication skills along with the ability to multitask, context switching, and manage customer escalations.

Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles.

Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

Why APIs Matter? APIs have been enabling innovation for decades!

Strong VC team, Series D, strong year over year revenue growth!

Technical Leadership - We are recognized as the leader in innovation in the connectivity space.

Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021

We are the leading innovator in the connectivity space!

Amazing Team & Culture - Come be a "Konger" and find out what we mean.

Great Place to Work Certified in 2020 & 2021

Kong employees exemplify our culture at our 2022 Sales Kickoff

Building Great Products - Learn why the world's largest companies love our tech!

Over 250m+ downloads of our open source API gateway!  Over 40k+ stars on Github between Kong API and Kong Insomnia!