Programme Manager - People Change & Transformation

London based role - Hybrid from HQ Office*

We are seeking an experienced Programme Manager with a strong background in delivering change and transformation programmes within a People function. Ideally you will have experience of working with applications such as ServiceNow or Workday. The ideal candidate will possess in-depth knowledge and experience of People-related processes and operations, with a track record of successfully delivering change to drive & improve the overall employee experience.

Responsibilities:

• To deliver programmes of work for the People function - covering all aspects of programme management, e.g. defining scope, documenting plans, defining programme structure and roles and responsibilities, defining clear goals, establishing costs and benefits, risks, issues understood etc.
• To represent the People Operations team on cross-functional projects, and act as the SME for input, challenge and change management aspects
• Collate an overall Change Roadmap for the People Function. Collaborate with key stakeholders across the function and with colleagues in Technology to map out key deliverables across the period and to understand interdependencies, resource requirements, costs and gaps
• Identify opportunities to drive efficiencies across the People function - to improve processes, enhance the employee experience and to drive cost efficiencies
• Identify opportunities to streamline People processes through the effective use of Workday and other People technologies.
• To ensure change management and training impacts are fully understood and managed  
• Continuous improvement cycle through a focus on benefits delivery & lessons learned to enhance future programmes of work
• To act as a coach/mentor to develop change/ programme management skills within the team 

Qualifications/ Expertise:

• Extensive experience of successfully delivering change programmes within a People function
• Experience of delivering global People transformation projects
• Strong stakeholder management and communication/ influencing skills
• An strong understanding of project disciplines
• An eye for detail and a willingness to listen, challenge (where required) and collaborate across the team
• A strong understanding of People-related processes and best practices, with a focus on how technology can support and enhance these 
• A knowledge of Workday & ServiceNow would be preferable 

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

Our Account Management team owns and manages our restaurant relationships.  As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow.  Our account managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!

Benefits & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.