Account Manager, Mandarin-speaking

The Team

The U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.

The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Bristol, to Bognor to Barnstaple, we are experts in the local markets we serve. As part of the regional UKI team, you will be signing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The Role

We are looking for a Account Manager to join our Chinese Category. Reporting to the Client Partner (Regional), this is an exciting opportunity to drive the growth of Chinese restaurants across UKI. The role will be commercially focused and require cross-functional collaboration with teams across the Deliveroo business (e.g. Account Management, Restaurant Support, Sales, Marketing) to ensure the Chinese Category is performing to its best. 

You will work with hundreds of the highest performing Chinese restaurants around, build relationships with them, seek to understand their businesses, and use your analytical skills to drive growth and profitability. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

What You’ll Be Doing

• Maintaining and growing relationships between Deliveroo and our top Chinese restaurant partners through strong communication both face-to-face and remotely
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
• Negotiating contracts and terms of partnership
• Liaising with our restaurant and rider operations teams to improve operational efficiencies
• Working with marketing teams to accelerate restaurant order growth
• Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
• Being a local expert for your category and understanding the market. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the Chinese restaurant industry

Requirements

The right candidate will be hungry, ambitious and motivated to work within a fast-moving environment. The role requires a strategic mindset, strong commercial acumen and a desire to work closely with restaurants.

As a guide, the ideal person will possess the following (remember - this is just a guide):

• Fluent speaker and writer in Mandarin (and Cantonese would be a bonus!) 
• Professional experience in Sales or Account Management
• Effective relationship-building and communication skills whether face-to-face, through phone or email
• Strong commercial acumen and comfortable understanding and using data
• Results-orientated, with a track record of achieving targets and successful negotiations
• Experience in working in a dynamic high-growth company is preferable
• Self-starter, hard worker and well-organised
• An interest in all things food and restaurants 
• Experience in F&B industry is a plus

Some of the personal qualities we will look for:

• Perseverance and grit: you’re a hustler and you’re not afraid 
• Competitiveness: you’ll be working within a highly efficient team who like to win (as individuals and together)
• Curiosity: you’re a lifelong learner who is always striving to be outside of your comfort zone and test new ideas 
• Top-notch people skills: you have bags of emotional intelligence which can be used to win round even the toughest of accounts

About Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.