Technical Support Engineer

Everbridge, a global leader in critical communications and enterprise safety solutions, is on the lookout for a Technical Support Engineer to be based in India . If you're ready to bring your expertise to the forefront, we have an opportunity that offers both professional growth and the flexibility of a hybrid work arrangement.

 

As a Technical Support Engineer, you'll expertly support our range of products, diagnose and resolve technical issues for enterprise customers, and manage multiple escalations. You'll also recommend solutions, maintain detailed records in our call tracking system, and contribute to our knowledge base and Root Cause Analysis (RCA) documents.