Onboarding Associate

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

The Role:

• Once a partner has agreed to partner with us, you’ll own the relationship until they’re live and ready to accept orders. This will include retrieving onboarding details, uploading them to our systems, helping them to get set up, and handling any issues they have around launch.
• You’ll work cross-functionally with our Sales, Production, and Account Management team to ensure our new partner can seamlessly transition into their partnership with Deliveroo.
• Work with the Partner Services team to refine and improve our processes.
• Ensure partners are fully comfortable with our processes and systems so that they can make the most of their new partnership

What you'll be doing:

• Assist the Commercial team in onboarding new partners
• Respond to emails from our partners
• Administrative assistance to restaurant partners until they go live
• Resolve partner complaints via email or phone until they go live
• Build relationships with new restaurant partners
• Help the new partners with scheduling installation, training, and activation
• Meet your KPI requirements 

 Requirements:

• Fluency in Arabic and English 
• A strong phone presence with excellent communication skills
• Highly organized and detail-oriented mindset
• Experience in account management, sales, or customer service is desirable
• Ability to take ownership and work within demanding targets
• Emotional intelligence and empathy
• Get up and go attitude 

Benefits and Diversity 

• 25 days of Annual Holiday Leave + Public holidays
• Comprehensive medical insurance 
• Annual home flight allowance
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity & Paternity benefits
• End-of-year parties & regular social events
• An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing start-ups around.