Change and Communications Specialist

Communication Specialist - JD

The Team

At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo’s mission to become the definitive food company! We currently cover 9 markets across Europe, the Middle East and South East Asia. Marketplace Support is responsible for 100% of the live order interactions with Deliveroo’s consumers, riders and restaurant partners, as well as much of the back office support for riders and restaurants.

The Role

The Communication Specialist will support the Content Team to effectively communicate and deliver policy, product and process changes across Care, Partner and Rider Support. Working closely with Marketplace Support and Service Excellence teams, they will be responsible for the successful communication of change initiatives and key operational events. Ensuring that our teams are able to provide best in class support for consumers, riders and partners in a fast-paced change environment.

What you’ll be doing

• Execute change communications and updates across Customer Care, Partner and Rider Support.
• You will work with a range of available tools to design creative, impactful and engaging communications across the department and with our Vendor partners, ensuring teams have the relevant information and materials to receive change and key updates. 
• Routinely prepare for Weekly Change Forums, supporting Change/Project Leads to deliver fast-paced change. 
• Build relationships with project owners and change delivery representatives to help address knowledge/awareness gaps.

Requirements

• Strong written and verbal communication skills, to clearly present initiatives, ideas to senior management and operations.
• Passionate about delivering communications that look and sound great, and importantly achieve desired results. 
• Experience with creating communications in a fast-paced environment and engaging with a variety of stakeholders. 
• Ability to document and present information in a clear and concise manner with a strong attention to detail.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.