Sales Manager

Develops and maintains a strong understanding of customers' industries and business priorities, discusses customer needs and solutions based on customer insights. Leads digital transformation efforts across accounts to drive business outcomes and create business value for customers, ensures line-of-business wins are captured. Directs and facilitates the development and delivery of compelling, value-proposition presentations and specialized business plans for clients that accelerate the closing of deals, facilitates connections between customers and broader Microsoft solutions, and consistently drive business outcomes. Develops and holds team(s) accountable for developing a deep understanding of their clients and/or customers' business models and priorities, and holds team(s) accountable for developing a deep understanding of their clients and/or customers' business models and priorities. Directs long-term customer satisfaction growth and maintenance strategies, holds team(s) accountable for customer (dis)satisfaction issues and coaches them to resolve those issues. Positions oneself as a thought leader and trusted advisor to executive-level business decision makers across their business areas. Directs the development and implementation of strategies for maximizing selling and customer add opportunities. Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs.