Marketplace Coordinator

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We are looking for a skilled and motivated individual to join our team as a Marketplace Coordinator for order placement and customer support. This position will be responsible for resolving escalated orders in Awardco’s platform, as well as serving as a liaison between customer support and order fulfillment. The ideal candidate is comfortable with internal and external communication, and is able to work effectively in a fast-paced, dynamic environment. This is a full-time position.If you are a motivated self-starter with a passion for customer service and process improvement, we encourage you to apply. The hourly rate for this position is $15/hour.

What you will do:

• Place orders in Awardco’s platform according to customer specifications
• Act as a liaison between customer support and order fulfillment to ensure timely and accurate delivery
• Resolve order issues and customer inquiries in a timely and professional manner
• Develop and maintain a deep understanding of Awardco’s platform and processes
• Identify and implement process improvements to increase efficiency and accuracy
• Collaborate with cross-functional teams to ensure a seamless customer experience

What you will bring:

• Strong communication and interpersonal skills
• Excellent organizational and process skills
• Ability to work independently and as part of a team
• Familiarity with Microsoft Office Suite, including Excel and Word

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.