Delivery Director

The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. 

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Our People

At Wizeline, we are a team of near 2,000 people spread across 25+ countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2022, Academy has served more than 28,000 students across 675 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

Your Day-to-Day

Delivery Directors ensure that Wizeline’s delivery exceeds our customer’s expectations and adds business value through their passion for technology, a deep understanding of our customer’s businesses, and an accurate interpretation of requirements and resources to make each Customer Account and its related projects successful. 

Delivery Directors scale mountains and knock down doors to make sure our teams have everything they need to deliver results for Wizeline’s customers.

• Delivery Directors stand back from program and project management to broadly view the delivery landscape. This perspective gives a delivery lead the ability to see the interconnected delivery “big picture” that enables them to take strategic action to keep all programs and projects on track to success.
• Set policies, governance, and other forms of delivery operations guidance that effectively orchestrate the overall delivery process towards our customer's goals.    
• Delivery directors don’t have to be subject matter experts, but they should be able to communicate effectively with all forms of stakeholders.  
• Effective delivery directors must be able to translate project results into cost savings, increased sales, and improved customer satisfaction as well as other measurements that don’t necessarily fall into traditional delivery activities. This shift in success criteria to business outcomes comes about from being accountable for the business rationale behind executing projects and programs.     
• Serve as a visible leader to project and program managers who are starting the journey.
• Support our solutions architecture and program architect teams to develop and review SOWs, particularly in renewals or expansions for your account portfolio.
• Understand our customers desired business outcomes and how Wizeline’s work impacts those business outcomes; communicate in a compelling way to the project team.
• Dotted line management responsibilities for all individuals on project teams within the account(s) portfolio.
• Partner with our customers and Wizeline’s teams to facilitate open and effective lines of communication.
• Serve as a Leader for the project team to set direction and inspire a common goal.
• Understand best practices in technology, product management, and project management concepts to lead operational excellence in project teams.
• Proactively identify and reduce risks that may impede the Wizeline team’s ability to deliver exceptional results.
• Manage customer relationships, particularly with executives and key decision-makers.
• Partner with Account Executives to grow account relationships over time.

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

• Willingness to travel.
• Exceptional communicator.
• Fluent English speaker.
• 5+ years of experience with the role or similar roles
• Experience working with and leading dispersed cross-functional teams.
• Knowledge of software development processes in an agile environment.
• Experience in software development and product management.
• Experience managing strategic customer relationships.
• Having a broad knowledge of project and program management methodologies.
• Understand the wider objectives of the customer, such as business and strategic goals.
• Ability to work with a wide range of individuals and personalities.
• Strong leadership and managerial skills with appropriate experience.
• Strong knowledge of budgeting, project financial management, and resource allocation procedures.

Why You Should Apply

Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies:

Our Values

At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees. 

Our Culture

We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansión’s Super Companies 2021 list.

Our Benefits and Perks

We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning, Udemy, and in-house technical bootcamps developed by our experts in the field. 

In recognition of our superb employee benefits, we debuted on Quartz’s list of the Best Companies for Remote Workers and ranked 5th on Expansión’s Super Workspaces 2021 list.

Our Global Family

To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so. 

#AllAreWelcomeHere

Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.