Renewal Sales Specialist

Your Impact:

• Maintain a large volume of renewals with high call and email volume daily
• Working with customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds
• Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
• Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting them to the customer
• Driving renewal and conversion opportunities to close before expiration through detailed funnel management
• Manage, maintain, and communicate accurate customer and pipeline records within a CRM and to Sales/Renewals leadership
• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments
• Achieve monthly quotas and quarterly targets

Your Experience:

• Passion for sales
• Excellent customer service skills
• Excellent communication skills both oral and written
• Excellent problem-solving skills
• Good computer skills
• Ability to multi-task and track multiple issues
• Enjoys working in a fast-paced, team-focused environment
• Previous experience with CRM - NetSuite and/or SalesForce are a plus