Revenue Operations Manager - Deal Desk & Order Fulfillment

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The Revenue Operations Manager - Deal Desk & Order Fulfillment is responsible for ensuring efficient and accurate order processing and support to the Sales and Client Success Teams to drive revenue growth and client satisfaction. This role will work closely with the Finance team to streamline the order-to-cash process and provide exceptional support to the Sales and Client Success teams. 

In this role, you are vital in facilitating the seamless execution of the sales process, contributing positively to the experiences of both our internal and external clients. Your effective management of orders and related inquiries plays a key role in driving the success and expansion of our organization.

What you’ll do:

• Establish and manage a dedicated Deal Desk to streamline and automate the order process
• Identify and implement process improvements, including automation, to increase efficiency and reduce errors
• Collaborate with cross-functional teams to structure complex deals, ensuring they are both competitive and aligned with company objectives
• Provide guidance on pricing, discounts, contract length, and contractual terms
• Ensure consistent application of best practices, accurate quoting, and adherence to policies and procedures
• Ensure compliance with company policies and processes related to order processing
• Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant teams when required
• Collaborate with the Sales teams by providing ongoing enablement and support on the quoting process within Salesforce
• Maintain accurate and up-to-date documentation to keep track of changes and updates to the order fulfillment process and policies
• Monitor key metrics, analyze trends, and provide insights to inform strategic decisions and improve performance
• Provide ongoing training and support to the sales team on deal desk processes, tools, and best practices. Develop and maintain educational materials to enhance their skills and knowledge

What you’ll bring:

• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills to interact with cross-functional teams
• Proficient in leveraging customer relationship management (CRM) software
• Ability to work independently and as part of a team to meet deadlines and achieve goals
• Skilled in situational awareness, navigating complex scenarios effectively
• Proficient in building relationships and negotiating, with a creative approach suited for dynamic environments

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.