Risk Operations Analyst, Lemon Squeezy

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

As a Lemon Squeezy Risk & Fraud Specialist, you will be responsible for our comprehensive approach to risk and fraud management, combining proactive monitoring, data analysis, dispute resolution, and maintaining tools for effective management.

We are looking for someone passionate about fighting fraud, identifying new trends/typologies, conducting investigations, and has a strong desire to work collaboratively with peers and partners in the fraud space while building and enhancing investigative processes at scale. This position works closely with cross-functional stakeholders across product, engineering, and operations to identify and mitigate risk from merchant fraud, card testing, and account takeover.

Responsibilities

Monitor and Manage Disputes

• Monitor internal reporting and Stripe dispute percentages 
• Submit evidence to counter disputes and manage subscriptions.
  

Refund Management

• Identify and refund high-risk flagged purchases in Stripe promptly.
• Process refunds for purchases flagged with early fraud warnings in Stripe.
  

Support Ticket Management

• Manage fraud and dispute tickets
• Send 'In review' emails to sellers and respond to buyer dispute tickets promptly.
• Issue 'Suspension' emails to sellers when necessary based on investigation outcomes.

Fraud Detection and Prevention:

• Use and create scripts from data to analyze and identify fraudulent activities.
• Identify new stores, payout stores, and high-priced purchases prone to risk.
• Monitor the App-fraud Slack channel to block suspicious buyers and track frequent stores and buyers.
  

Fraud Pattern Recognition:

• Analyze credit card brand distributions and email patterns (e.g., structure and domain distribution) to detect fraud.
• Identify high Radar sales using existing scripts and tooling for proactive risk management.
  

Maintain Risk/Fraud Store Reminder App

• Manage and update the Risk/Fraud score
• Ensure the app accurately reflects the day's list of stores requiring review or action.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years experience with risk-related processes and investigations in a payments / financial institution 
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
• Self-motivated, self-starter, accountable for success and growth, problem solver, team player. 
• Proven track record of successfully handling sensitive interactions with users to take action on risk-related decisions (e.g., requesting a user provide for more risk-related information, off-boarding a user)
• Clear and effective written and oral communication skills
• Able to troubleshoot and create detailed reports for engineering on technical issues.
• Ability to work independently and collaboratively in a fast-paced technical environment.