Lead Workforce Planning Analyst, Customer Service

We are looking for a Lead Workforce Planning Analyst to join Spotify’s Customer Service (CS) team. You will report to the Associate Director of Workforce Management, and will work with Spotify colleagues as well as our vendor partners from around the world to manage invoicing, budget models, and financial reporting for CS.

Customer Service is a globally distributed team that advocates relentlessly for Spotify’s customers, artists, authors and creators. Your work will ensure that CS is scaling effectively to meet demand while maintaining alignment with Spotify’s overall financial goals.