Senior Research Operations Specialist

As a key member of the Design and Research  function your focus will be to enable the most efficient and ethical mixed methods research processes for our teams. A key function is to enable our design team  to conduct research with customers and non customers, by building and maintaining a customer panel, where Xero can actively engage with customers to help design products and services people love. You will help systemise processes and find new tools which improve productivity and scalability.  You’ll also work on participant recruitment and scheduling.