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Xero

Workforce Analyst

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Auckland, NZ

1d ago
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Job Description

Our Purpose 
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

About the Role:
As a Workforce Analyst you will be responsible for supporting the Workforce Team and wider Customer
Experience (CX) Leadership with the execution of our service delivery model.

About the Team
Xero's CX Team is made up of CX Specialists, based in NZ, AU, US, and UK, who work together to
provide 24/7 support to Xero users. We aim to provide beautiful experiences for our customers and
make it easy for them to see how Xero adds value to their business.

You’ll take ownership for ensuring CX has the right people, in the right place, at the right time. To do
this you’ll be responsible for supporting intraday delivery, tracking trends in customer demand,
identifying service level improvement opportunities, demand forecasting, and the delivery of SLAs
across strategic objectives.

This role will be based Auckland, Wellington or Hawkes Bay
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