Senior Specialist Automation Engineer (Contact Center domain)

So, what’s the role all about?

We are seeking Senior Specialist Automation Engineer (QA) to lead and oversee the quality assurance efforts for our software projects. This role involves ensuring the delivery of robust, scalable, and high-performing software by combining functional expertise, automation testing, and performance analysis. The ideal candidate will have deep expertise in QA methodologies, performance testing, automation frameworks, and cloud-based environments, including AWS. 

How will you make an impact?

• Leadership and Decision Making: Proven experience with leadership and critical decision making in a fast-paced environment.
  Problem-Solving: Strong analytical and problem-solving skills.
  Team Collaboration: Excellent communication and collaboration abilities.
  Adaptability: Ability to work in a fast-paced, dynamic environment.
  Functional QA and domain expertise.
  Proficiency in performance testing tools like JMeter or Gatling.
   Proficiency in developing automation framework with Java or C#.
  Strong experience with automation testing frameworks like Playwright and Selenium.
  Hands-on experience with Chaos Engineering using tools like Gremlin.
  Understanding of containerized environments (e.g., Docker, Kubernetes).
  Familiarity with AWS services and related cloud technologies.
  Experience with CI/CD pipelines and integrating QA tools.
  Knowledge of API testing tools like Postman or REST Assured.
  Exposure to Agile and DevOps methodologies.

Have you got what it takes?

Lead and mentor a team of QA engineers, fostering a culture of quality and accountability.
• Define QA strategies, processes, and best practices to ensure robust testing standards.
• Collaborate with development team, product, and DevOps teams to ensure seamless integration of testing processes.
• Oversee and execute functional testing to validate the application's functionality and user workflows.
• Provide domain expertise to ensure accurate and context-aware testing for enterprise applications.
• Plan QA roadmap and provide accurate estimations for QA life cycle.
• Be ready to take up new challenges and learn new skills.
• Effectively communicate progress and challenges to the stakeholders. 

You will have an advantage if you also have:

• Experience with Contact Center as a Service or Platform as a Service type of products.
  Exposure to services such as AWS DynamoDB, ECR, ECS
  Familiarity with backend integration testing with REST and gRPC based communicatio

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6222
Reporting into: Tech Manager
Role Type: Individual Contributor