Product Manager - Platform

Office Requirement: Hybrid (2 days onsite - 3 days remote)

Job Summary:

We are seeking an experienced Product Manager to join the core Platform team at NICE CXone. The successful candidate will be responsible for driving the development and execution of product strategies, ensuring alignment with business goals, and delivering exceptional customer experiences with a focus on the primary Administration services. We are a fast-paced, rapidly evolving organization and this role is within the very heart of the CXone platform.

Key Responsibilities:

• Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items.
• Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats.
• Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA and India.
• Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams.
• Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders.

Qualifications:

• 5+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required. Knowledge of AWS, Angular, and JIRA is a plus as is knowledge of Contact Centers
• Proficiency in product management tools and methodologies, knowledge of Pragmatic Marketing “Practical Product Management” is preferred.
• Bachelor’s degree or equivalent experience in business, Marketing, Engineering, or a related field; MBA desirable but not required
• Strong analytical and problem-solving skills plus the ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills and experience working with distributed teams in different countries is desirable

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.