IT Operations Specialist - Taiwan (6-month Contract)

About the IT Team

We are a high-functioning and cohesive team providing an amazing customer experience and focused on opportunities to unlock growth across the company and doing it all with a keen eye on security. We're here to make work easier and more efficient for our coworkers, fix what needs fixing, implement and improve processes, provide automation to increase efficiencies, onboard new hires at a rapid pace, evaluate and procure new solutions in the software and hardware worlds, and administer and improve our SaaS stack. As part of a rapidly growing startup, we're always ready to expand our responsibilities at a moment's notice all while maintaining the white-glove service our fellow employees deserve.

About This Role

We are seeking a dedicated IT professional who will oversee IT operations in our Taipei office. The ideal candidate will provide technical and operational support to employees in the JAPAC region while working with the rest of the JAPAC IT team to maintain high IT standards within the region. This role requires a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges. This is a part-time 6-month contract position. There is 3-day in office requirement. 

Responsibilities

The ideal candidate will have a strong technical foundation, experience in IT administration or customer support, and the ability to excel in a high-growth startup environment. Key responsibilities include:

• Troubleshooting IT issues and researching effective solutions.
• Administering and managing access to a variety of SaaS applications.
• Procuring, managing, and maintaining IT equipment and vendor relationships.
• Collaborating with business units on cross-functional projects.
• Supporting our users in Taipei as well as helping the rest of JAPAC region.
• Managing office moves and expansions

Requirements

• Exceptional customer service
• Strong verbal and written communication skills in both English and Mandarin.
• Effective teamwork and collaboration abilities.
• Proficiency with macOS, Windows, iOS, and Android devices.
• Experience administering G-Suite, Okta, Zoom, Slack etc.
• Familiarity with AV hardware/software
• General networking knowledge
• Flexibility to address urgent issues outside standard working hours.
• Familiar with asset management and device policies around sensitive travel.