Software Engineer, Site Reliability Engineering, Google Customer Solutions

Minimum qualifications:

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
  
• 1 year of experience with data structures/algorithms and software development in one or more programming languages.
  

Preferred qualifications:

• Master's degree in Computer Science or Engineering.
• Experience in a Site Reliability Engineering role.
• Experience with high availability systems.
  

Hope is not a strategy. Engineering solutions to design, build, and maintain efficient large-scale systems is a true strategy, and a good one.

Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services—both our internally critical and our externally-visible systems—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.

SRE is also a mindset and a set of engineering approaches to running better production systems—we build our own creative engineering solutions to operations problems. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. As SREs are responsible for the big picture of how our systems relate to each other, we use a breadth of tools and approaches to solve a broad spectrum of problems. Practices such as limiting time spent on operational work, blameless postmortems and proactive identification of potential outages factor into iterative improvement that is key to both product quality and interesting and dynamic day-to-day work.

SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

To learn more:

• Check out Site Reliability Engineering, written by Google SREs.
• Watch a recorded Hangout on Air to meet some of our SREs.
• Read a career profile about why a software engineer chose to join SRE.

Use this template only when existing Area Templates don't apply. For one-off use cases, not ongoing roles. If you need to create a NEW template for your team submit a request at go/jdreview.

• Write product or system development code.
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency, etc.).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
• Participate in, or lead design reviews with peers and stakeholders to choose on available technologies.