National Director of Customer Success - US Education

Are you ready to lead a dynamic team that drives customer success and innovation? As the National Director of Customer Success, you will be at the forefront of empowering our customers to achieve their digital transformation goals. You will work closely with a high-performing team of managers, leveraging your expertise to deliver exceptional customer experiences and drive business value. This will be done by focusing on customer outcomes and precision planning. In this prestigious role, you will lead and inspire a team of managers, fostering a culture of excellence and collaboration.

As the National Director of Customer Success, you will guide and inspire a high-performing team of Customer Success Account Manager Managers (CSAM-Ms) in various stages of career development, cloud adoption, portfolio and program management, cloud service management, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! You will have direct people management responsibility and overall accountability for your leadership team’s end-to-end Customer Success planning and delivery, while ensuring close partnership with internal and external stakeholders. Through your team of leaders, you will drive a repeatable and predictable business by leading through a coach, model, care framework, driving strategic planning, and orchestrating delivery resources to achieve strong customer outcomes aligned with their top priorities. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.