Program Manager, Engineering

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Corporate Technology organization provides the internal tools and services to keep Stripes efficient and productive. We manage Stripe laptops, company-wide SaaS productivity tools, audio/visual technology, helpdesk support, corporate networking, systems infrastructure, and custom software development solutions. Our services are used by every Stripe, everywhere. 

The Program Management team within Corporate Technology is responsible for the cross-functional strategy, planning, orchestration, and execution of large-scale CorpTech initiatives. We create and maintain the structure required to run these programs, and then drive the execution, partnering with a variety of technical and non-technical stakeholders from all over Stripe. 

We are a small team of generalists who are adaptable and add value fast. The role is a mix of program, project, and product management. We excel at maintaining a broad view of our work but diving deep into the details of a particular initiative when necessary. Though your initial focus will be managing our Office Buildouts program, you’ll also have opportunities to drive a wide variety of technical and operational programs within Corporate Technology.

What you’ll do

Your focus in this role will be to own programs within our Office Buildouts Program, focused on managing the implementation of internal technology (AV, Networking, and IT Peripherals) in multiple new Stripe offices simultaneously. At any given time, there are generally 8-10 in-flight projects happening within the Program, including the construction of new offices, office moves, and office decommissions. You will own the end-to-end lifecycle of some projects within this Program, including intake, planning, roadmapping, and execution. 

Because demand for Office Buildouts work may vary as Stripe’s hybrid work strategy evolves, you may have the opportunity to drive other technical and operational programs in the Corporate Technology space. Some example programs could include: 

• Automating our account lifecycle processes related to employee onboarding and offboarding
• Deprecation and consolidation of low-usage SaaS productivity tools
• Mergers & Acquisitions (integrating acquired companies’ internal systems with ours) 
• Security, Audit, and Compliance programs
• Scaling org processes such as our Program Delivery Lifecycle

Responsibilities

• Drive execution of multiple simultaneous, cross-functional projects and/or programs, initially in the Office Buildouts space 
• Lead and manage strategic planning sessions and cross-functional prioritization
• Lead program status reviews and prepare regular stakeholder and executive communications
• Effectively set timelines and manage cross-functional project teams to deadlines through the proactive management of blockers, scope, shifting priorities, and risks
• Interface with a variety of technical and non-technical stakeholders across Stripe
• Partner with Finance and Strategy to track and manage budgets across multiple programs
• Propose, refine and implement process improvements and drive efficiencies across Corporate Technology 
• Effectively manage change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience driving cross-functional projects and interfacing with a variety of stakeholders
• Demonstrated ability to lead complex strategic and operational initiatives
• Experience developing and operating common program management methodologies and frameworks (Agile, OKRs, etc.)
• Experience working on construction projects/schedules and managing to a budget
• You are comfortable working with geographically distributed teams
• Demonstrated ability to draw energy and support from a wide variety of distinct stakeholders to get things done, create leverage, and mobilize internal advocates
• Knowledge of how to collect and use data to influence strategy and programs
• Strong written and verbal communication skills, including the ability to turn around time-sensitive communications in short order

Preferred qualifications

• Past experience as an engineer or similar technical role 
• Past experience managing Office Buildouts
• You are empathetic to customer needs but visionary enough to not just deliver a faster horse
• You are excited about collaborating with teammates across Stripe’s organizati