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Contentsquare

Customer Community Manager

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Barcelona

2w ago
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Job Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

As a member of the Customer Success and Customer Marketing team the Community Manager has a clear goal; to help the company scale its Customer Success and engage all customer segments leveraging the online community space. 

Strategize, organize content, run the community aiming to enable users, engage customers and transform them into advocates. You will have the opportunity to contribute to Customer Success and Marketing’s success by promoting self-organization, optimizing processes, and coordinating cross-team collaboration with high customer impact.

You will coordinate the animation of the Contentsquare Community (+8000 members for customers); gamifying the experience and encouraging internal and external experts to participate, resulting in an increase in customer interaction and engagement.

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