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Contentsquare

Customer Success Manager, Enterprise (Dutch Speaker)

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Amsterdam

2 months ago
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Job Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job
ContentSquare is looking for a passionate Customer Success Manager (CSM) to strengthen its North and Central clients. This role is reporting to the Lead Customer Success Manager, in a fast-growing company, where you will manage a portfolio of Benelux customers and serve as a central point of contact for the customer during the entire life cycle of their usage of the ContentSquare Solution.

As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their ContentSquare product, ultimately translating into renewal and upsell of the client’s subscription. The CSM will build and maintain strong relationships with multiple contacts within the assigned customers, including executive roles.

The CSM will be responsible for driving adoption and utilization across their customer base. In this role, the CSM will work closely with cross functional ContentSquare teams (Sales, Product, Customer Services, Marketing, Customer Care, Engineering, etc.) and will be required to build and maintain strong working relationships within those teams  and help drive renewals to a successful completion. Ultimately the CSM will own the customer’s post-sales experience and serve as an escalation point for issues that impact the customer’s success.

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