Customer Success Account Manager - Dubai

About the Company

Cybereason is on a mission to reverse the adversary's advantage by empowering defenders with ingenuity and technology to end cyber attacks. 

We have the technology, and now we are looking to expand our talent! -  Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.

We're currently looking for an Arabic Speaking Customer Success Account Manager to be a part of our EMEA CSM team. As a member of the team, you’ll take an integral role as a company ambassador with a passion for succeeding in our cutting edge Cyber Security industry.

We are only considering candidates located in Dubai with permission to work.

About the role: 

Cybereason is looking for someone who is able to build and maintain an excellent relationship with our Middle East customers. This is an incredible opportunity for someone with a real passion for customers and a focus on product and service outcomes. Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio. 

They will act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, relationship focused, tech savvy communicators, who understand the important role Cybereason plays in defending the health of our clients’ enterprises.

Our Customer Account Managers are more than just post-sale relationship managers; we are looking for client partners who are able to land and expand building strong relationships. The successful Customer M&D Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realisation. Leverage deep proficiency in account management and communications.  

If you have 3 years of relevant experience in the world of Customer Account Management or Customer Success, Cybereason could be the place for you!

 What we are looking for:

• 3+ years of experience in customer success, technical or sales account management, project management or related customer-facing roles.
• Fluent Arabic and English (both written and spoken)
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
• Be the voice of the customer internally; bring in the right people to deliver the best service.
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
• Time management expertise; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth.
• Strong internal and external communication skills.
• Salesforce knowledge, metrics drive

Why join now?

• Leading technology in MITRE ATT&CK Evaluations 
• Access to sales tools, people and processes designed to make you successful
• New hire stock equity
• Diverse and inclusive workplace culture 

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